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Privacy Policy

A Legal Disclaimer

Last updated: November 5th, 2024

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Please note: 

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  1. As registered health professionals in New Zealand, we abide strictly by the Code of Health and Disability Services Consumers’ Rights 

  2. As registered podiatrists, we also abide by and answer to podiatry-specific codes including the Principles & Standards for the Practice of Podiatry in New Zealand and the Podiatrists Board of NZ Ethical Codes and Standards of Conduct


 

Aurelius ("we," "us," "our") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

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1. Collection of Personal Information

We collect personal information about you to better understand and meet your needs, enabling us to provide the highest level of podiatry care for you. This includes:

 

  • Basic identification: such as your name, contact details (email, phone number, address), and birthdate.

  • Medical information: this may include your health history, referrals, and reports necessary for your treatment.

  • Device information: from our website, we may collect details about your device, such as IP address, browser type, time zone, and cookies.

  • Order information: we currently do not sell products online. But if this becomes an offering in the future, If you make a purchase, we may collect your billing and shipping details, payment information, and contact information.

 

We collect personal information in person, through our website, and from other sources when you provide your consent.

 

2. Use of Personal Information

Your information helps us personalise your experience and provide services tailored to your needs. We use this information to:

 

  • Deliver and manage our podiatry services, including assessments and treatments

  • Confirm appointments and communicate with you

  • Handle billing, account maintenance, and insurance claims

  • Maintain and improve our website and services

  • Conduct quality assurance, training, and compliance with regulatory requirements

  • Comply with legal obligations and report as required by law


 

3. Disclosure of Personal Information

We do not sell, trade, or disclose your personal information to any third parties, except as needed to provide our services or as required by law. We may disclose information to:

 

  • Third-party providers assisting with administrative tasks (who are required to protect your information)

  • Medical specialists or health service providers for referral purposes, with your consent

  • Government authorities if legally required (e.g., via search warrant or court order)

 

Note: As registered health professionals, we strictly follow the Code of Health and Disability Services Consumers’ Rights and other standards, including those of the Podiatrists Board of New Zealand.

 

4. Security of Your Information

We take serious measures to protect your privacy and confidentiality. Our security protocols are designed to prevent unauthorised access to your personal information. Despite our best efforts, information shared over the internet may be unlawfully accessed by hackers. Should we become aware of any such breach, we will notify you promptly.

 

We cannot accept liability for any loss or damage arising from unauthorised access to your information.

 

5. Information We Collect and Why

  • Basic identification information: used for treatment, appointment scheduling, billing, responding to inquiries, verifying identity, and marketing our services.

  • Device information: collected automatically through cookies, log files, web beacons, and similar technologies for website functionality and improvement. This information is non-identifiable and used for analytics and quality control.

  • Medical Information: this is used solely to deliver the care you request. This information is never shared with third parties unless medically required for referrals or continuity of care.

 

  • Order Information: if we start processing online sales in the future, any order information will be collected when you make purchases through our site and used only for processing orders, billing, and relevant marketing directly from us.


 

6. Cookies and Online Tracking

Our website uses cookies, log files, and similar technologies to enhance user experience and gather data on website usage. 


 

7. Voluntary Information

If you voluntarily provide information for specific purposes (e.g., surveys or profiles), this data will be used exclusively for those purposes.


 

8. Access and Correction

You may review or update the personal information we hold by contacting us. We will take reasonable steps to verify your identity before granting access or making corrections.


 

9. Medical Information Disclaimer

  • No advice: our website may contain general health-related information, but it does not replace medical advice from a qualified healthcare provider. Do not delay seeking medical assistance based on information from our website.

  • No warranties: while we aim for accuracy, we do not guarantee the reliability or completeness of medical information on this website.

  • Medical assistance: for any medical concerns, consult a professional. Interactive features on our site are limited and should not be considered comprehensive advice.


 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the date of the last revision.

 

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

 

Aurelius

26 Shelley Street, Otumoetai, Tauranga

info@aurelius.co.nz

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